Terms and Conditions

By using the Red Cross PNG website, you agree to the following terms and conditions. If you do not agree, you should not use this site. These terms and conditions may be changed or updated from time to time.

Unless otherwise indicated, all information contained in this website is copyright © Red Cross PNG. All rights reserved. Apart from any use permitted under the Copyright and Neighbouring Rights Act 2000, you must not copy, frame, modify, transmit, or distribute the material on this site without the consent of the copyright owner.

You may save a local copy or print a copy of material at this site for your own personal non-commercial use, provided the copyright notice on the material is not removed. However, you may not make any charge for such use, and any commercial use is expressly prohibited. This means, for example, that you must not post material from this site to a local intranet site, or distribute the material for your own commercial purpose, without the copyright owner’s permission.

Donations terms and conditions

General terms

Donations to Australian Red Cross of K10 and over may be tax deductible. This will be identified in the relevant appeal details online or by calling PNG RED CROSS Ph: (675) 325 7016 / (675) 8220 4385, and will also appear on your tax receipt. Ongoing monthly donations are tax deductible and will be receipted at the end of the financial year.

Disputes and refunds

All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on PNG RED CROSS Ph: (675) 325 7016 / (675) 8220 4385  and confirm that notice in writing or by email at queries@redcross.org.pg as soon as possible so that we can resolve your query quickly. Any issues should be directed to Papua New Guinean Red Cross in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Changes and cancellations

We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.

If you wish to cancel, defer or alter a debit payment you must notify us by calling PNG RED CROSS Ph: (675) 325 7016 / (675) 8220 4385 at least 14 days before the next donation day.

Please provide details of your donation agreement, such as name, address, and supporter number, etc, for ease of processing.

Direct Debit Service Agreement

You can view our Direct Debit Service Agreement here.

Welcome

You are welcome to link to this site, provided that in doing so, you do not use any trademarks featured without permission. Red Cross and Red Crescent emblems are protected symbols under international and Papua New Guinean law. Use of these emblems by unauthorized persons, including their reproduction on other websites without appropriate authorization, constitutes a criminal offense under the federal Geneva Conventions Act.

You must not link to this site from a site or in a manner that disparages the reputation of Red Cross PNG, its related bodies corporate, suppliers, or advertisers.

For permission to use text information or photographs from this website in a manner other than that stated above, please contact the Communications Department of Red Cross PNG.

If you have any questions about this website, or if you find any errors, please contact us.

Restrictions and Limitations of Liability:

Red Cross PNG does not warrant the accuracy, adequacy, reliability, or completeness of the information and materials in this website and expressly disclaims liability for errors or omissions in such information and materials. No warranty of any kind, implied, express, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, satisfactory quality, fitness for a particular purpose, and freedom from computer virus, is given in conjunction with the information and materials.

Red Cross PNG does not make any representation, warranty, or endorsement of any of the products, services, or information provided on this website. This disclaimer shall take effect to the fullest extent permitted by law.

This site may be linked to other sites that are not maintained by Red Cross PNG. Red Cross PNG is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement by Red Cross PNG of the sites. Red Cross PNG makes no representations whatsoever about any other website which you may access through this one.

Disclaimer:

The material on this site could include technical inaccuracies or typographical errors. Red Cross PNG may make changes or improvements at any time.

This website may contain references to the International Federation of Red Cross and Red Crescent Societies (Federation), the International Committee of the Red Cross (ICRC), and other Red Cross or Red Crescent Society services, products, and programs that are not in your country. These references do not imply that Red Cross PNG, the Federation, ICRC, or other Red Cross and Red Crescent Societies intend to announce or provide the programs, products, or services in your country. All questions about Federation, ICRC, or Red Cross or Red Crescent activities in your country should be directed to the Red Cross or Red Crescent Society in your country.

Information on the Red Cross PNG website, or those of any of its related, affiliated, or subsidiary units, is provided with the understanding that Red Cross PNG is a humanitarian organization and serve the same vision and mission as them.